THE CRYSTAL FAMILY

These are some other special Crystal Family Family Members that we wanted to introduce to you

President & Chief Operating Officers Of Crystal Cruises Edie Rodriquez

Edie joined Crystal Cruises as President and Chief Operating Officer on October 16 of 2013.  She has over thirty years of experience in cruise, travel and global technology.  Just prior to joining Crystal Cruises she was Senior Vice President for Marketing & Sales at Azamara Cruise Lines.

We had the pleasure of meeting Edie in both January and April of 2014 on board the Crystal Serenity.  Her passion for Crystal Cruises, and the overall Cruising Industry and its customers shows clearly as soon as you meet her.

Thomas Mazloum, Executive Vice President Of Hotel and Fleet Operations

Thomas Mazloum began his year in cruising in 1990 as part of the launch of the Crystal Harmony.  During his first nine years with Crystal Cruises, Thomas assumed increase levels of responsibility on the Crystal Ships including the position of Hotel Director.  Starting in 2002, Thomas began working at the companies headquarters in Los Angeles, first as Vice President of Hotel Operations, and then was promoted to Senior Vice President with the rollout of Crystal Serenity in 2003.  In 2010, Thomas picked up additional responsibilities including the operations of the Crystal Cruisers fleet and last October Thomas was promoted to Executive Vice President.

We have had the priviledge of knowing Thomas for quite sometime.   Thomas also is very passionate about Crystal Cruises, and its Customers and is highly respected throughout the industry for his innovation, expertise, and leadership. 

John Stoll, Vice President of Land Programs and Port Operations.

John has twenty seven years of Cruise Industry experience in land programs and logistics.  John joined Crystal Cruises in May of 2003 as Director of Land Programs.

John and his team work tirelessly to come up with new and innovative shore excursion and overland programs each and every year.  Some of the more recent excursions not only include ones that involve bicycle riding but some of the newest ones include running.

Brett Bullock, Vice President of Entertainment and Programming

Brett Bullock became Director of Entertainment in 1991 and then was promoted to his current position in August, 1998.   

We have also known Brett for quite sometime and he brings a lot of talent to his position having performed himself.  Once a year he performs on the ship during the World Cruise when he and his team present the Crystal Serenity Pops which is an amazing show featuring not only on board entertainers but some selected entertainers from land.

Toni Neumeister, Vice President of Food and Beverage Operations.

After a very successful career at Royal Viking, Toni joined Crystal Cruises in 1995 and has been responsible for Crystal Cruises Food and Beverage Operations.   Most recently, it was under his direction that the new Tastes Specialty Restaurant was open for service on board the Crystal Serenity along with the rollout of an enhanced dinner program in the main dining room on both ships in the Spring of 2014 which features the addition of a new modern menu along with a menu of traditional cuisine.

We got to know Toni while he was on board Serenity in April of 2014 for the rollout of the new modern menu cuisine.

 Jamie Brown, Crystal Cruises Manager, Quality Assurance 

When Jamie began her career with Crystal Cruises it was back when Crystal ran their on board shops and Jamie was a buyer.  Eventually, the running of the shops was outsourced and Jamie came out to the Crystal Serenity as the Crystal Society Hostess and that is when we first met her in 2007.  A few years later Jamie became the on board booking consultant and a few years after that she returned to Los Angeles to manage the quality assurance program and a few other areas including the on board vendors whose responsibility she picked up a couple of years ago.

Alita Arranaga, Director, Loyalty Programs & Guest Relations